Ready-Made Products

We gladly accept returns for ready-made products under the following conditions:

• Return requests must be raised within 7 days of delivery.

• The product must be unused, undamaged, and in its original packaging.

• Once the returned item is received and inspected, eligible refunds will be processed.

Refunds

• Refunds are issued to the original payment method.

• Shipping charges are non-refundable, unless the return is due to a defect or error on our part.

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Custom-Made & Personalized Products

Custom-made products are crafted exclusively for you and are truly one of a kind.

• Returns or refunds are not applicable for custom-made or personalized products.

• This includes products with names, photos, dates, or any customer-provided customization.

Exceptions

• If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos or videos.

• Upon verification, we will arrange a replacement or appropriate resolution.

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Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

• Notify us within 24 hours of delivery.

• Share clear images or videos of the product and packaging.

• Our team will review and resolve the issue at the earliest.

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Refund Processing Time

• Approved refunds are processed within 5–7 working days after inspection.

• Depending on your bank or payment provider, the credited amount may take additional time to reflect.

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A Gentle Note

As each Protocraft creation is handcrafted, minor variations in finish, color, or texture are natural and part of the product’s unique character. These are not considered defects.

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Need Assistance?

If you have any questions regarding returns or refunds, feel free to reach out to us before placing your order. We’re always here to help.