Welcome to Protocraft. By accessing our website or placing an order with us, you agree to the terms outlined below. These terms are designed to ensure transparency, protect both parties, and deliver a smooth, trustworthy experience.

1. About Protocraft

Protocraft is a creative design and fabrication studio offering thoughtfully crafted ready-made and custom-made products. Every creation reflects our commitment to precision, quality, and craftsmanship.

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2. Product Information

• We strive to display product descriptions, specifications, and images as accurately as possible.

• As our products are handcrafted, slight variations in color, texture, or finish may occur. These are natural and part of the product’s unique character.

• Product images are for representation purposes only.

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3. Orders & Acceptance

• Placing an order signifies your agreement to these Terms & Conditions.

• Orders are confirmed only after successful payment.

• Protocraft reserves the right to cancel or refuse any order due to pricing errors, payment issues, or unforeseen circumstances.

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4. Custom-Made & Personalized Products

• Custom-made products are created based on customer-provided inputs such as names, photos, dates, or design preferences.

• Customers are responsible for reviewing and confirming all customization details before placing the order.

• Once production begins, custom orders cannot be modified, cancelled, or refunded, except in cases of defect or error from our side.

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5. Pricing & Payments

• All prices are listed in Indian Rupees (INR) and are inclusive/exclusive of taxes as specified.

• Prices may change without prior notice.

• Payments are securely processed via Razorpay, a trusted third-party payment gateway.

• Protocraft does not store or have access to customers’ card, UPI, or banking details.

• Payment failures, delays, or technical issues caused by banking networks or the payment gateway are beyond Protocraft’s direct control.

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6. Shipping & Delivery

• Shipping and delivery timelines are detailed in our Shipping Policy.

• Orders are shipped using Shiprocket, a third-party logistics platform that partners with multiple courier services.

• Delivery timelines may vary based on courier partner, serviceability, location, and external factors.

• While we actively monitor shipments, delays caused by courier operations or unforeseen circumstances are outside Protocraft’s direct control.

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7. Returns, Refunds & Replacements

• All return, refund, and replacement requests are governed by our Returns & Refund Policy.

• Customers are encouraged to review the policy carefully before placing an order, especially for custom-made products.

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8. Third-Party Services

Protocraft relies on trusted third-party platforms such as Razorpay for payment processing and Shiprocket for shipping and order fulfillment.
While we ensure seamless coordination, Protocraft is not responsible for service disruptions, technical issues, or delays originating from these platforms.

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9. Transaction Disputes & Chargebacks

• Payment-related disputes or chargebacks are handled in accordance with Razorpay’s dispute resolution process.

• Protocraft will provide necessary transaction or order details to assist with dispute resolution wherever applicable.

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10. Intellectual Property

• All content on this website, including designs, images, logos, text, and graphics, is the intellectual property of Protocraft.

• Unauthorized use, reproduction, or distribution is strictly prohibited.

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11. User Responsibilities

By using our website, you agree:

• To provide accurate and lawful information while placing orders.

• Not to misuse the website or its content.

• Not to submit content that infringes on third-party rights.

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12. Limitation of Liability

• Protocraft shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website.

• In all cases, liability shall be limited to the value of the product purchased.

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13. Privacy

Your privacy matters to us. Any personal information shared is handled responsibly and in accordance with our Privacy Policy, solely to fulfill orders and enhance your experience.

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14. Changes to Terms

Protocraft reserves the right to modify these Terms & Conditions at any time. Continued use of the website constitutes acceptance of the updated terms.

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15. Governing Law

These terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of Indian courts.

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16. Contact Us

If you have any questions regarding these Terms & Conditions, please feel free to contact us before placing an order.